Totango "Viewers" can access read only platform functionality for purposes of visibility. Viewers are typically executive leadership and team members who need view access to customer data, workflows, and performance.
See all user license types for more details.
What you need to know about Viewers
- Viewer users require a Totango user profile with a "Viewer" license specified
- Viewer users log into Totango in the same way as all other Totango users
- Viewer users can switch between teams and view the account scope for the team(s)
- Viewer users can have a custom permission-based role on a team but cannot be assigned tasks or have an account assignment team role (except via integration or SuccessPlay.)
- Viewers can be selected as a campaign sender (named team member). Including Viewer users as campaign senders by role requires account assignment via integration or SuccessPlay.
What you can do in Totango as a Viewer
Viewers can use view-only features within Totango. Viewers cannot be assigned to accounts or tasks.
See feature comparison for more details.
- My Portfolio Widget: Get a health snapshot for customer base
- Notifications: See notifications for accounts
- Agenda: View tasks for accounts
Limitations: No access to Attention or My Folder. No filtering My Portfolio tabs by "my" activity. No quick actions for adding touchpoints, adding tasks, adding accounts, requesting information, or running SuccessPlays.
Limitations: Read only access to attributes. No ability to add contacts, archive accounts, or modify account configuration. No quick actions for adding touchpoints, tasks, objectives, requesting information, generating presentations, or running SuccessPlays.
- Create new segments for account, user, and custom collection objects (no saving)
- Use segment views: List, Progress, Timeline, Work
- View and search for public segments in SuccessBLOCs
Limitations: No ability to save or follow segments.
Search and navigation
- Switch between teams
- Search for accounts in the team account scope
- Edit your profile (e.g., signature, picture, notification preferences, password)
- Read only access to SuccessBLOCs (scorecards, canvas, segments, SuccessPlays, campaigns, reports, assets)
- Read only access to the Global SuccessBLOC
- Read only in-app access to Marketplace
- Access to Customer Health, Team Spotlight, and Usage Monitor
Suggested uses for Viewers
Let's see how these personas can benefit as a Totango Viewer.
Vice President of Sales: See customer health at a macro and micro level to ensure customer renewals and drive expansion.
Product Manager: Get broad visibility into the full range of customers, product utilization, and account health.
Director of Support: View recent customer actions and conversations with CS to help prioritize business-critical tickets.