Welcome to the Totango Academy!
Learn how to use product features in Spark (previously Customer Success Center) and Zoe.
Set up and configure Spark (previously Customer Success Center) and Zoe for your team.
Connect all customer data streams in DNA-CX, the foundation for both products.
Customer Success Best Practices
Learn how to create a word-class customer success organization.
- Spark - At a Glance
- What is a SuccessBloc?
- Creating and Configuring a SuccessBloc
- Managing content in SuccessBLOCs
- SuccessBloc Scorecards
- SuccessBloc Lifecycle Status
- Enhanced Segments Views
- Standardize your operations with Assets
- How does Zoe work with segments?
- Here are some interesting questions Zoe can help with
- How can Zoe enable sharing customer data with my company?
- How to Create an Impact Step and Expand Customer Success at your Company