Welcome to the Totango Academy!
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User Guides
Learn how to use product features in Spark (previously Customer Success Center) and Zoe.
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Admin Guides
Set up and configure Spark (previously Customer Success Center) and Zoe for your team.
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Integration Guides
Connect all customer data streams in DNA-CX, the foundation for both products.
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Customer Success Best Practices
Learn how to create a word-class customer success organization.
Featured Articles
- Spark - At a Glance
- What is a SuccessBloc?
- Creating and Configuring a SuccessBloc
- Managing content in SuccessBLOCs
- SuccessBloc Scorecards
- SuccessBloc Lifecycle Status
- Enhanced Segments Views
- Standardize your operations with Assets
- How does Zoe work with segments?
- Here are some interesting questions Zoe can help with
- How can Zoe enable sharing customer data with my company?
- How to Create an Impact Step and Expand Customer Success at your Company