Who can use this feature?
- All users with access to view SuccessBLOC scorecards
- Available on all plans
- Available for iOS and Android
Totango’s Customer Journey Analyzer app gives you access to your customer performance data within SuccessBLOCs scorecards. You can:
- Access all your performance KPIs
- Get a high-level view of your customer journey stages
- View the full picture of your customers’ status
- Dig in and understand specific segment data and trends
Download the app (iOS)
- Find Customer Journey Analyzer in the Apple AppStore.
- Tap Install.
- Tap the Customer Journey Analyzer icon to launch the app and log in with your Totango credentials.
Download the app (Android)
- Find Customer Journey Analyzer in the Google Play Store.
- Tap Install.
- Tap the Customer Journey Analyzer icon to launch the app and log in with your Totango credentials.
If you don't have your Totango credentials, please contact your administrator.
Not a Totango customer? Sign up for free!
Use app features
After logging into the app, you can:
- See all the SuccessBLOCs you have in your account
- Click on a SuccessBLOC to see all the scorecards KPIs
- Swipe left/right between the different goals of the SuccessBLOC
- Click on account/user segment of a specific scorecard KPI to see the list of accounts/users in this segment
Limitations
The app does not yet support the following scorecards KPIs:
- Health charts
- Line chart
- Bar chart
- Users segments
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