Understand segments

Who can use this feature?

Segments are a highly flexible query engine that drives analysis, process, health, and focus throughout Totango. Use segments to create lists or groups of accounts, users, and more.

Suggested uses

  1. Create a list of all accounts in risk to discuss during a strategy meeting
  2. See all contacts in your book of business and sort by Last Touch to see who you haven't reached out to in the last 30 days
  3. Find all accounts that don't have a Success Manager set and update values in bulk

Where segments appear

Once saved, segments are referenceable throughout Totango. You can find segments in the following places:

  • My Portfolio: Create and save private segments in My Folder
  • SuccessBLOCs: Create and save private and public segments on the Segments tab of a SuccessBLOC. Choose from saved segments or ad hoc segmentation criteria to refine SuccessPlays, campaigns, scorecard KPIs, and reports.
  • Health Profiles: Apply ad hoc segmentation criteria to within health configuration 
  • Totango User Management: Apply ad hoc segmentation criteria to define team account sets, team members, and team pools
  • Global: Create and save private and public segments in shared folders (requires permissions)
  • Search results: View your saved segments and segments shared with you

You can also use segments outside of Totango:

What you need to know

  • Segments start with an object. The primary types of data in Totango are accounts and users, but you can also segment on touchpoints, collections, Totango Users, and other objects.
  • Segment filters include a variety of data categories, depending on the object. Most commonly, you can filter segments using criteria from attributes, custom metrics, user actions, hierarchy roll-ups, and more. 
  • Edit or clear a value for single attribute right from the segment cell, or update in bulk (requires permissions). Add columns to segments to sort and make additional refinements.
  • Define triggers to assign tags or send emails whenever a record gets added or removed from the segment.
  • Switch between different views: List, Progress, Timeline, and Work. Save your preferred view, and create copies of segments as needed.

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