Totango Usage Analytics

Totango usage Analytics will allow users to report the usage and performance of my team.  The report includes information about who logged in, how often, how they are using Totango and how they are keeping on their job performance - their engagement and tasks.

How does it look?

You can create now a 'team user segment that will enable you get the usage data.

How do I create a Totango Usage segment? 

In the integration hub , you will find a new connector called ‘Totango Usage’.

How to turn it ON?

• It is ON by default for any paying customers
• New paying customers and community/trial customers( At the time being) can turn it ON manually in the Totango Users page -> General Settings tab

Employee Hierarchy

• When the Employee Hierarchy is ON 
• A manager that goes into the Totango users segment, will see only himself and his employees
• A team member (not a manager) that goes into the Totango users segment, will see only himself 
• A Global admin that goes into the Totango users segment, will see all users from all teams
• A 2nd line manager that goes into the Totango users segment, will see only himself and his direct employees (need to validate it)

Permissions

Who can see the Totango Users segment?

• Only Global admins by default
• Global admin can change it in the application permissions page

When should I use it?

This will enable you to see quickly the ROI Of Totango and its usage by your users.

• Now As a Totango-admin you will have a new type of connector called “‘Totango Usage connector”, this connector will be activated by default and cannot delete or disable it.
• As a Totango-admin ‘‘Totango Usage connector” will bring totango-users usage metrics, activities and modules to each of my totango-users, so he can consume it under the ‘totango-users’ segment. 
• As a totango admin when I click on the connector will see a pre-defined totango-usage integration attributes
• As a Totango-admin I can change the mapped fields of ‘‘Totango Usage connector’ according to the list of activities and metrics. (attached in this document) 
• As a Totango-admin I can change the name of the integration
• As a Totango-admin I can change the scheduling of the integration
• As a Totango-admin the activities brought from 880 will be listed as numeric or date attributes (according to the table) 

Authentication and Security aspect: 

1. setting up a proxy to search user API in Global env (that will be routed to search users in US). It will enforce access to the proxy endpoint from a specific totango service so it won't be public exposed 
2. Using an 880 integration user to connect, this will limit the connector only to 880 and reduce the risk furthermore. we don't really need to use an OPS token as we can fetch an 880 integration token to make the operation.
3. The EU services will work as follows: setting up proxy to search user API in Global env (that will be routed to search users in US), more information in the security section below.

Which data can be reported?

This is the list of metrics that can be reported.

Attributes: 

1. First activity
2. Last activity 

Usage metrics: 

1. Number of active days (14d)
2. Number of Activities 

Modules: 

1. Used Notifications Module (14d)
2. Used Accounts Module(14d
3. Used My Portfolio Module (14d) 
4. Used Segments Module (14d)
5. 7=8/9--*-*/\7=//Used Reports Module (14d)
6. Used Tasks Module (14d)
7. Used Mobile Apps (14d) 

Activities:

1. Change My Portfolio Settings 
2. View Account Profile 
3. File Uploaded 
4. Create New Account Segment 
5. Create New User Segment 
6. View Account Segment 
7. View User Segment 
8. Export Segment 
9. Create Report 
10. View Report 
11. Edit Report 
12. SuccessPlay 
13. Create Task 
14. Update Task 
15. Complete Task 
16. Add Touchpoint 
17. Update Touchpoint 
18. Reply Touchpoint via Email 
19. Mobile app started 
20. Mobile Search Accounts 
21. Mobile View Account Profile 
22. Mobile added touch point 
23. Mobile Create A Task 
24. Mobile Completed A Task