If you've authenticated your domain, Totango's email structure sends campaigns and touchpoint emails from your company's primary domain while relaying through a subdomain. For example:

Email from user@customer.net is relayed through user@customersuccess.customer.net.

If your corporate email policy does not allow this relay, you may designate an authorized reply to email (e.g., user@customer.net), while sending from your Totango authorized subdomain. For example:

A Totango user may send out a campaign under their authorized user name / email (john.doe@customersuccess.customer.net) but replies can be redirected to another email address (john.doe@customer.net).

This functionality can be especially useful if you want to redirect customers to a group inbox or cannot accept incoming emails with a subdomain contained in the outbound emails.

Add an alternative email address

Specify alternative email addresses per user within Totango user management.

Important notes

• This is a change to your user settings so it is an “all or nothing” choice that affects all the user's emails (e.g., campaigns and touchpoints)
• Can only redirect to the approved and authenticated domain
• All standard email rules apply