Who can use this feature?
- All users
- Available on all plans and license types
If this is the first time your company is using campaigns in Totango, we recommend the following best practices for preparing to use campaigns.
Audit user personalization data
Campaigns require you to specify one or more targets, which represents a person associated with one of your customer accounts. See Understand user profiles.
All user profiles in totango have the following required attributes:
- Email (API Name: Email)
- Account id
We recommend ensuring your target user profiles have additional personalization attributes populated with values, including:
- First Name (API Name: firstName)
- Last Name (API Name: lastName)
- Other attributes you may want to use for segmentation or personalization of campaign content
It's not recommended to use "Name" in campaign personalization, which is a display name, often a concatenation of first and last name.
If using an attribute as dynamic data in campaign content, you can specify a static fall back value to use in the event a matching user profile does not have the value populated.
Update user unsubscribe preferences
Your data admin can sync your previously collected marketing unsubscribe preferences to Totango so that users who have set those preferences via your marketing automation system don’t get Totango campaigns.
This is not best practice because Totango campaigns are not considered the same channel as marketing communications. Therefore, a user who unsubscribed from your marketing program emails should not be automatically unsubscribed from your customer success communications.
To update this preference, set the Marketing Unsubscribe attribute for a user to yes. The user will be excluded from all Totango campaigns.
User subscription preference must always be entered in lowercase values (yes, no).
Global admins can update preferences in bulk via import. Manage all users with Marketing unsubscribe and Totango unsubscribe settings within Settings > Customer Engagement > Campaign Settings > Unsubscribe users.
Totango offers its own unsubscribe functionality, separately from marketing unsubscribe preferences (User Unsubscribe).
Update Totango user personal signatures
The signature component within the campaign designer provides options for sending from the company's signature or sender's signature. If a campaign creator chooses sender's signature, Totango dynamically populates the signature of the sender (either named or by role).
Prior to enabling campaigns with this option, ensure your Totango team has updated their signatures. Otherwise, Totango uses the default signature for the user, which does not include contact information. Here are the steps you can ask your team to take:
- Log into Totango.
- From the profile drop-down, click Edit Profile.
- Modify your information and signature.
Cut and paste your signature from your email client to retain formatting.
- Click Save.