Resolve customer account overages

Who can use this feature?

As your usage of Totango grows, we expect your customer base to grow! Totango provides indicators for account usage within Settings on the Plan & Billing section and in Customer Data Hub.

  • Green: Utilization is below 80%
  • Yellow: Utilization is between 8-100%
  • Red: Utilization is above 100%

View customer accounts counted toward quota

  1. Open Settings > Plan & Billing (or Customer Data Hub).
  2. From the customer accounts overage indicator, click the eye icon.
  3. A segment opens with the ultimate parent accounts.

What happens when a customer account overage occurs?

The customer accounts indicator appears red with an option to fix. Global admins also see an indicator warning in Totango and will be notified via emails. 


Address the issue by:

As soon as the issue resolves, the system will stop the timer and will remove any warning messages.


Question: I believe I have more accounts that are reflected by the indicator. Why is that?

Answer: We're measuring the number of parent accounts. It's possible to have additional child accounts in the system, which do not count against your usage.

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