Who can use this feature?
- Global admins
- Available on all plans
Totango provides a help pane from the question mark icon (?) in the top right corner of Totango. You can optionally disable default links or add your own (e.g., your preferred contact info when teams need support, links to custom training sessions).
Add a custom link
- From Settings, click My Account.
- Scroll to the Help area.
- Add or rearrange sections. New sections appear with an automatic divider line.
- Add or rearrange individual links:
- Icon
- Label
- URL
- Toggle the setting to off next to links that you don't want your users to see.
- System links may not allow you to edit, delete, or disable.
- Click Save at the top of the page.
The changes are immediately viewable for all users when accessing the (?) icon.
FAQs
Question: I have some items in my help menu that I don’t want or that aren’t working. How can I remove them?
Answer: Items in Section 2 of the help menu are managed by Totango and aren’t editable. However, all items in Section 1 are editable. If you see items in Section 1 that you didn’t add, they may be legacy items added by Totango and can be removed (e.g., Need Expert Advice? Just Ask! | Connecting Data? We Can Help! [duplicate]).