Provision Totango users with Okta

Who can use this feature?

Totango supports provisioning system users with Okta. The following features are supported:

  • Create Totango users
  • Update Totango user attributes
  • Deactivate Totango users

The Totango SCIM API does not support custom group attributes from Okta. The license value for a user in Okta must be a user attribute, not a group attribute.

Enable SCIM integration and get a personal access token

  1. From Settings, expand User Management > Totango Users > General Settings.
  2. Select the options to Enable SCIM APIs for User Management and Keep team assignment when replacing a user without team assignment data. (Changes are automatically saved.)
  3. From the SCIM Basic URL, click to copy the value.
  4. Paste the URL to a temporary notepad file.
  5. Exit Settings.
  6. From the right corner of the main Totango page, click your profile > Edit Profile.
  7. From the Integrations tab, create a new token and copy it.
  8. Click Close.

Enable the SCIM API integration in Okta

  1. Log into Okta, and add the Totango SCIM application.
  2. Select the option to Do not display application icon to users.
  3. From the application, open the Provisioning tab, and click Integration.
  4. Paste your URL and personal access token from the previous steps.
  5. Click Test API Credentials.
  6. If the test passes, click Save.
  7. Under Settings, click To App.
  8. Click to Edit, and then select Enable next to each option you want to use.
  9. Click Save.

The integration settings apply automatically. Totango does not support case-sensitive emails/usernames. All emails are lowercasing after adding to the system.

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