Using Email-to-Touchpoint to Simplify Your Workday


1 comment

  • Amie Barder

    It appears that the forward only includes the most recent message in the thread. It would be helpful to at least include the last two (if not the entire thread), so that you only have to BCC the touchpoint email each time you're responding to the customer (otherwise you also have to forward each customer message individually in order for their responses to show up in the timeline).

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