A SuccessBLOC provides a modular framework to package and operationalize your company's best practices at different points of the customer journey.

For guided training, check out our self-paced course series: New SuccessBLOC Creator. 

What you can do with SuccessBLOCs

SuccessBLOCs may include the following features to drive and monitor outcomes.

• Scorecards: Define and track goals visually using one or more KPIs
• Segments: View lists of accounts and users that you can display in different views
• Reports: Visualize trends over time, monitor fluctuations, and track changes
• Assets: Store best practice documentation, such as templates and other reference documents
• SuccessPlays: Operationalize internal workflows with automatic task creation, data updates, and more
• Campaigns: Stay engaged by automating customer communications
• Canvas: Model your SuccessPlays and campaigns into tracks that represent your processes, including stage-based (linear) or situational (non-linear) phases

What you need to know

• The SuccessBLOC Marketplace includes pre-built SuccessBLOCs for every phase of your customer journey (e.g., Onboarding, Adoption, Nurture, etc.)
• Each SuccessBLOC includes a list of account and user attributes that are referenced in the BLOC.
• SuccessBLOC configuration is an iterative process. Invite collaborators, publish to your team, and activate items as you go.
• Each team member with access to SuccessBLOCs can customize the menu and select a homepage to see after logging into Totango.