Changes to attributes made directly in the Totango UI are updated in real time. Other updates to data that require calculations, triggers, or ingestion from a third-party data source are processed according to the following schedules:
| Item | Schedule | Notes |
|---|---|---|
| Metrics and calculations | ||
| Trend KPIs in scorecards | Daily | Today's data will reflect after the daily data aggregation job runs (i.e., midnight of the service timezone). |
|
Health Changes to attribute values |
Daily | Anytime you make a change to an account attribute value that may be used in a health profile, changes to the account's health may be reflected the following day (i.e., after midnight of the service timezone). |
|
Health Changes to active profiles |
Immediately |
Anytime you make a change to an active health model (multidimensional or account health), Totango immediately recalculates health from that point forward. It may take some time to propagate through all accounts. Additionally, you can optionally tell Totango to also calculate past health according to the current health configuration for up to 180 days*. |
| Usage metrics | Daily | Includes value metrics (Engagement scores, Usage frequency, Time spent, Active users, and License utilization) and user-level usage counts for # of modules and activities |
| Usage activity stream | Real time | User-level module/activity data that is streamed, including Usage Monitor (Executive Console), the account profile Usage:Activity Stream tab, and user profile. Includes the "Today" drop-down option on the Usage:Modules and Usage:Activities tabs of the account profile. |
| First / Last activity | Real time | |
| Custom metrics | Real time | Dependent on the integration schedule if applicable to the data source |
| Hierarchy roll-ups | Real time | |
| Applications and triggers* | ||
| Tagging | Near real time | Evaluated every 20 minutes |
| SuccessPlays | Near real time | Evaluated every 20 minutes |
| Campaigns (ongoing) | Near real time |
Evaluated every 20 minutes |
| Third-party data | ||
| API data updates | Real time |
Javascript, HTTP, or Data Hub API |
| Scheduled integration | Custom schedule |
Dependent on the integration schedule configured for the data source. |
| Zendesk integration (Support widget) | Once an hour |
Additionally, every night Totango's integration engine validates past year's data to verify that Totango and Zendesk are fully synced. |
*Depends on the data used. If pulling data that is not updated in real time (e.g., health), the last known value is processed.