Health calculation for the last 180 days
As a Totango admin, you can re-run daily health calculations for past periods.
Navigate to the Health Settings page and click “Recalculate Health” to a date range of up to 180 days.
Metrics and health ranks (both at account and enterprise account levels) will be recalculated for that period applying the newly defined health configuration and overriding past values.
Typical Use Cases:
- You make a changes to your health formula and would like to apply it to past dates
- You enable Enterprise Health and would like to have correct historical values for parent accounts
Keep in mind that if you have a large account base it may take Totango several hours to complete the full reprocessing of data.
You can monitor the health recalculation job in the Data Calculations & Process page of the Integration Hub.
Once the recalculation is done you will get visibility in the parent account for past duration.
Health at the parent level can now be used in segmentation, you can trigger tasks, campaigns and SuccessPlays based on its value.