AI Customer Success Manager: Cadence
We’re excited to introduce Cadence, a new AI Customer Success Manager! Cadence is designed to be a strategic partner for Totango digital customers* to help get the most out of Totango.
While Cadence can’t audit customer-specific data or perform work inside of your Totango instance, she can answer questions and provide recommendations on goals.
Suggested uses for Cadence
- Strategic recommendations tailored to common use cases
- Best practices to improve customer health and adoption
- Tips to drive retention and growth
Digital customers* can find Cadence within their Totango instance in the upper, right corner.
Read more ➡
*Cadence is currently available only to Totango customers without a dedicated CSM. All customers can leverage our AI chatbot for support.
SuccessPlay effectiveness score (sunset)
The SuccessPlay effectiveness score has been sunset. However, you can continue to view SuccessPlay results with regard to accounts impacted, tasks completed, and breakdown.