Manage your data model

Who can use this feature?

Data Modeler allows you to define how your customer data must be represented and stored. View and sort attributes, add new attributes, and modify attribute properties. Access Data Modeler from Settings > Data Management > Data Modeler.

For guided training, check out our self-paced course: Modeling Data in Totango

What objects you can manage

Use Data Modeler to manage attributes for following Totango objects

  1. Account
  2. User
  3. Collection

See User Management > Totango Users to manage attributes for the Totango user object.

What you can do with Data Modeler

  • Account Information: Manage all account-related attributes, including custom metrics, hierarchy roll-ups, and collections.
  • User Information: Manage all user-related attributes.
  • Dimensions: Categorize account and user attributes into logical groups for easier access while creating segments, viewing attributes, and configuring multidimensional health profiles
  • Contract Status: Classify paying and trial accounts, active and cancelled accounts, or accounts on different plan types. Contract status is free, paying, or cancelled; statuses are sub-statuses within each contract status (e.g., Contract Status = Paying | Statuses = Personal, Pro, Enterprise).
  • Data Processing: Access your data processing queue, which provides status updates for data processing activities that may take some time, such as recalculating customer health.

What you need to know

  • You can add new attributes from Data Modeler or during integration configuration (Customer Data Hub).
  • Totango includes named attributes for system functionality. Named attributes are denoted by a gear icon.
  • You cannot remove named attributes. Deleting custom attributes is permanent.

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