Upgrade your plan

How do I upgrade my plan? 

If you need more accounts, seats, or campaigns beyond the package limits, visit Settings and click Upgrade from the left nav.

If you have an existing paid subscription, you have options to view plan and billing, including options to increase usage capacity without switching plans. See: Manage subscription add-ons.

The option to view these pages is available to global admins and users with advanced permissions

What onboarding support is available when I upgrade?

If you upgrade to a paid plan, and upgrade specialist can help answer any questions regarding the process and resources needed. To book a meeting, click on the Contact Sales link from the Upgrade page.

What live help is available to me during the contract term?

  • Product support is available as part of any paid plan
  • Business Unlimited package includes a Digital CSM
  • Custom enterprise paid plans come with a designated CSM, unlimited teams, enterprise hierarchy, support and more.

Does my plan auto renew? If so, is there an increase?

Consult your agreement for details. The Business Unlimited package is a 12 month annual plan (“Subscription Period“). This Agreement shall become effective on the Effective Date, and shall continue until expiration of the Subscription Period (the “Initial Term“). This Agreement shall automatically renew for successive Subscription Periods (each a “Renewal Term”) unless either party provides the other with at least thirty (30) days written notice prior to the end of the then-current Subscription Period of its intent not to renew. Subscription fees will automatically increase by 5 % per year after the initial Term. The Initial Term, together with any Renewal Terms, will be referred to collectively as the “Term.“

All agreements are subject to Totango General Terms of Use.

How do I cancel?

The Business Unlimited package is a 12 month annual plan (“Subscription Period“). This Agreement shall become effective on the Effective Date, and shall continue until expiration of the Subscription Period (the “Initial Term“).

All agreements are subject to Totango General Terms of Use.

 

 

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