Totango overview

Totango is customer success software your business can't outgrow. The biggest customer success teams in the world use Totango to prevent churn, increase revenue growth, and boost team productivity. 

Core platform

Our core platform capabilities enable you to create customer experiences that quickly and continuously deliver value. Built on a modular foundation with embedded best practices, the Totango Composable Customer Success platform is designed and built to meet you where you are today and grow with you as your business needs change.

  • Portfolio management: Customer success solution designed to help your team achieve their goals, monitor all customer health signals, and proactively engage at scale.
  • SuccessBLOCs: At the heart of Totango are SuccessBLOCs, pre-built customer success program templates embedded with industry best practices and expert knowledge. SuccessBLOCs help you quickly achieve your business goals and are easy to customize.
  • User and account management: Configure team permissions, health profiles, and other system settings to align your customers' journeys with your business goals.
  • Data management and integration: Dynamic, schema-less active customer index technology that is at the core of all our products. Connect all customer data streams, including financial, product usage, support tickets, touchpoints, users, customer feedback, and more.
  • Totango apps: Enable customer centricity across the company, including mobile apps. 

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