Totango overview

Totango is a composable customer success platform to help you achieve your customer success goals. Drive predictable revenue growth through retention, renewal, and expansion by composing moments of value at each stage of the customer journey—and continuously iterating.

Core platform

Our core platform capabilities enable you to create customer experiences that quickly and continuously deliver value. Built on a modular foundation with embedded best practices, the Totango Composable Customer Success platform is designed and built to meet you where you are today and grow with you as your business needs change.

  • Portfolio management: Customer success solution designed to help your team achieve their goals, monitor all customer health signals, and proactively engage at scale.
  • Journey orchestration: Package and operationalize your company's best practices at different points of the customer journey. Start with your most critical business priority first, and grow into broader customer success initiatives.
  • User and account management: Configure team permissions, health profiles, and other system settings to align your customers' journeys with your business goals.
  • Data management and integration: Dynamic, schema-less active customer index technology that is at the core of all our products. Connect all customer data streams, including financial, product usage, support tickets, touchpoints, users, customer feedback, and more.
  • Totango apps: Enable customer centricity across the company, including mobile apps. 

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