Surface attribute change date as its own attribute

Hayden Cederstrom

• May 06, 2022 17:30

Some attributes in Totango will show the date they changed in the account overview UI by clicking the chart icon:

Since we know this data exists in Totango, we'd like for it to be surfaced as its own attribute.

The supporting use-case we have for this is similar to the one in the following post: https://support.totango.com/hc/en-us/community/posts/6099508521492-Allow-SuccessPlays-Campaigns-to-be-triggered-on-attribute-change.

The supporting use-case is creating SuccessPlays for when a CSM transitions an account to another CSM. If we could trigger the SuccessPlay on the account's "Customer Success Manager" change date, that would allow us to generate tasks for the CSMs to complete during their transition.

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  Luke Johnson

  • May 09, 2022 19:06

  Access to more data is always good. I'd love to be able to use this info where it makes sense. 

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  DanielAndre

  • May 16, 2022 13:13

  The supporting use-case we have for this is similar to the one in the following post: https://support.totango.com/hc/en-us/community/posts/6099508521492-Allow-SuccessPlays-Campaigns-to-be-triggered-on-attribute-change

  Thank you for post link.

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  Ariel McCollough

  • May 18, 2022 18:13

  This would be great to have

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