Allow SuccessPlays/Campaigns to be triggered on attribute change

Hayden Cederstrom

• May 06, 2022 17:22

We'd like the ability to trigger SuccessPlays and Campaigns based on an attribute's value being updated to any new value.

One supporting use-case here would be creating SuccessPlays for when a CSM transitions an account to another CSM. If we could trigger the SuccessPlay on the account's "Customer Success Manager" attribute value changing, that would allow us to generate tasks for the CSMs to complete during their transition.

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  Luke Johnson

  • May 09, 2022 19:07

  Yep, a successPlay based on "this attribute changed from x to y" would be awesome. +1

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