Improved HubSpot touchpoint and task connector

Kristoffer Gerdes

• March 14, 2022 10:01

I saw that it was possible to export touchpoints to HubSpot. I just tried and was successful. Unfortunately, the export in HubSpot is logged as a Note.

It would make sense that if a Totango touchpoint is a call, then the touchpoint will be logged in HubSpot as a call. 

So we want to have a Call Touchpoint, for example, to show up in HubSpot as a call. 

It seems that all Totango touchpoints, no matter the Touchpoint type, is going to be shown as a Note in HubSpot.

 

I can see there are a lot more features to select under the HubSpot Source Fields. 

But the Totango Attributes only have a locked few attributes to choose from. 

Also, you aren't able to create new attributes to use under the Totango attributes. 

This seems strange to me. 

 

So I think the new export feature for Touchpoints and Tasks from Totango to HubSpot needs a bit of love. Flexibility would go a long way, so that we are able to decide exactly what we are exporting. 
And also to make sure that Calls are logged as Calls in HubSpot. 

 

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• Official comment

  

  Product Team

  • March 17, 2022 15:48

  Hi Kristoffer - this is planned for later this year

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  Kristoffer Gerdes

  • April 06, 2022 07:37

  Hi Product team. That sounds great. Can you give more info as to when we can expect this feature? I feel like it is much needed feature for users working with both Totango and HubSpot. 

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  Product Team

  • April 06, 2022 13:31

  Hi Kristoffer,

  This is planned for the next few months

   

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  Kristoffer Gerdes

  • April 07, 2022 06:43

  Nice! Looking forward to seeing this implemented. Thanks for getting back to me. 

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