How to assign new health profile to my accounts ? Answered

Inna Gorbati

I have created a new health profile , but I don't see how to assign it to my accounts. Health profile field in empty and all the health related metrics appear as "Unknown" 

Please advise how to fix it.

 

Thanks,

Inna

 

0

Comments

1 comment

Date Votes
  • Comment author
    Product Team
    • Official comment

    Hi Inna,

    In your service you have one health profile with two metrics: Unsolved Tickets and Risk value. Only 42 of your accounts have value for at least one of these attributes. (you can see health for these accounts in My Portfolio page) all the rest don't have any value for these attributes so the health is unknown.

    You need to make sure you import data into Totango for these attributes for all your accounts in order to health health for them

    If you still have issues, please contact Totango Support

    Thanks

Please sign in to leave a comment.