Adding E-mails to an account manually if emila was internal Answered

January 31, 2022 12:13
1 comment

Hi, to have a 360 overview of a customer I would like to add internal emails to an account. All people in the thread do NOT have Totango access so there is no way that the sender can add this as a touchpoint. I cannot do this either as there is no contact email in the thread.

Please help.Thanks

Comments

1 comment

Kristin Lisson Community moderator
- Edited January 06, 2023 16:27
- Official comment
Global admins or users with advanced permissions can configure touchpoint settings to allow touchpoint creators to enter email addresses as participants, even if the address is not an account contact. This option is often used for partners and other stakeholders on the account. Read more about it here: https://support.totango.com/hc/en-us/articles/11834804368404-Configure-touchpoint-settings.