Touchpoints BCC holding account for not mapped contacts




  • Official comment
    Product Team

    Hi, Mark:

    Watch our next release. It will include an option to set / tie a contact (even one with several account connections) to a specific account. So you can always be assured that emails involving that contact are routed to the desired Account's TouchPoint log.

    Thanks for your patience,



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  • Luke Johnson

    I receive an impressive number of emails from my CSRs regarding misfiling or non-filing of a touchpoint via email. Would love some more options for organization after the fact. 

    PS the "move" feature from last year has been *very* helpful.

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