We are rolling out CSAT surveys to our customers based on specific lifecycle events (onboarding, business reviews, etc.). With that, we'd love to see functionality in Totango that allows us to target the CSAT campaigns for users specifically listed as 'external participants' on a touchpoint logged. The primary use case here is to ensure that only those receiving the survey are the ones that attended a meeting/were involved in an event instead of a broader group where the survey may not be relevant. For example, if 5 users were added as external participants to a touchpoint, we could filter down the CSAT campaign criteria to only be sent to those users.
Happy to collaborate with your team on more details/specifics here. Thanks for considering!
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