Account-Level NPS Scores

Jim Coleman

• October 08, 2021 18:49

We have an ongoing campaign that sends NPS surveys regularly to all admins and power-users.  It's great to be able to look at the global NPS ratings, and time-slicing the last 90/30 days, but we really need to be able to do this at the account level (all time, last 90 days, last 30 days), as well as calculating as a roll-up up the account hierarchy.

I understand the current recommendation is to pull the data from Totango, calculate, and bring back in as a custom field, but this isn't something we could reasonably manage.

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• Official comment

  

  Product Team

  • January 12, 2022 07:04

  Hi,

  We are developing now the feature of NPS aggregation to account level and plan to release it soon

   

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  Luke Johnson

  • October 11, 2021 15:29

  NPS roll-up to the account level? Yes, please!

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  Vijay

  • October 12, 2021 22:55

  Thanks Jim and Luke. We will get to this in the future.

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  Matt Clancy

  • January 11, 2022 22:13

  I assumed this could be done and just now figured out I can't.  We need the ability to aggregate at the account level.  Please add this.

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  Christine Knific

  • January 31, 2022 16:19

  +1 for this. This is currently preventing us from being able to use NPS in Totango. Hoping to see it soon!

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  Product Team

  • January 31, 2022 17:03

  This is in dev now and planned for the near future

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  Alyssa Perugini

  • February 24, 2022 13:49

  Great news! We are looking for this feature, as well! 

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