Account-Level NPS Scores

Jim Coleman

• October 08, 2021 18:49

We have an ongoing campaign that sends NPS surveys regularly to all admins and power-users.  It's great to be able to look at the global NPS ratings, and time-slicing the last 90/30 days, but we really need to be able to do this at the account level (all time, last 90 days, last 30 days), as well as calculating as a roll-up up the account hierarchy.

I understand the current recommendation is to pull the data from Totango, calculate, and bring back in as a custom field, but this isn't something we could reasonably manage.

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  Luke Johnson

  • October 11, 2021 15:29

  NPS roll-up to the account level? Yes, please!

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  Vijay

  • October 12, 2021 22:55

  Thanks Jim and Luke. We will get to this in the future.

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