Account-Level NPS Scores
We have an ongoing campaign that sends NPS surveys regularly to all admins and power-users. It's great to be able to look at the global NPS ratings, and time-slicing the last 90/30 days, but we really need to be able to do this at the account level (all time, last 90 days, last 30 days), as well as calculating as a roll-up up the account hierarchy.
I understand the current recommendation is to pull the data from Totango, calculate, and bring back in as a custom field, but this isn't something we could reasonably manage.
-
Official comment
Hi,
We are developing now the feature of NPS aggregation to account level and plan to release it soon
Comment actions
Please sign in to leave a comment.
Comments
7 comments