Ability to transfer totango account resources from one csm to multiple csms, when csm changes

Planned

Pranay Kumar

• October 06, 2021 22:51

An easy and automated way to transition account tasks to multiply new csms, when a csm is changed on an account. its easy to do when one csm tasks moved to one csm only but when the same are moved to multiple, its manual. 

2

• Official comment

  

  Product Team

  • October 08, 2021 04:02

  Hello,

  I am working on this as we speak. Will keep everyone posted.

  Thanks

  Vijay

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• 

  Ashley Butler

  • October 06, 2021 23:48

  This would benefit us as well - often times when accounts are moved from a CSM, they are distributed across multiple other CSMs. It would be great if there was an option so that any open tasks assigned to one role, are automatically reassigned to the individual who is applied to that role. 

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