Allow adding task effort to all tasks and not just tasks assigned to a dynamic assignment pool

Mike

• August 25, 2021 13:22

We have CSM's that have dedicated accounts but are also part of a dynamic assignment pool for our tech touch segment.  since you can only add task effort to pool tasks the availability for those CSM's is only considering dynamically assigned tasks and not ALL assigned tasks.  Availability should be calculated based on all tasks and not just dynamically assigned tasks 

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  Ravit Danino

  • August 26, 2021 19:20

  Thank you Mike.

  IN the future we might decide to manage task effort in a more detailed way . AT this point the focus of task efort was mainly to help with digital cases when a CSM manage many cnot named accounts,

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