Sync Totango to Custom Salesforce Objects

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6 comments

  • Official comment
    Product Team

    Hi Andrew,

    Totango insights can be synced to Account, Deal or Opportunity objects in SFDC, but in the future you can also sync this info to custom objects if you create custom fields.

    The out-of-the-box integration is using custom Totango object fields and UI widget that are created for you when you install the Totango app for SFDC.

    we are working on an enhancement that will allow allow you to  create identical custom fields in your custom object and map the insights data to them.

    If you need help to do that, contact your CSM/CSE

    See also : https://support.totango.com/hc/en-us/articles/202958429 

    Thanks

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  • Product Team

    Hi Andrew,

    You can now sync Totango insights to any SFDC object.

    see : https://support.totango.com/hc/en-us/articles/202958429

    Thanks

     

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  • Andrew Yip

    Thanks, but I get an error when syncing it to a custom object to install the Totango app.

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  • Ravit Danino

    Hi Andrew, thank you for the feedback. the team will reach out to get the details and assist.

     

    Ravit

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  • Product Team

    Hi Andrew,

    We need to get more details on what you did and the error you got.

    As you can see from our documentation, you need to create a 'Totango Insights Outbound' integration with Totango new Salesforce connector.

    You need to create the custom fields in the target Salesforce object and the mapping should match these fields. Then, the attributes will be synced to the fields you created in your custom object. The UI element of the Totango widget is supported only for the Salesforce Account object.

    See here: https://support.totango.com/hc/en-us/articles/202958429

    Please contact Totango support with all the details if you still can not make it work.

    Thanks

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  • Andrew Yip

    I already contacted support and showed them a video of the issue I have on my end.

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