Customize Totango APP in Zendesk- Have ability to remove default fields

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Comments

6 comments

  • Official comment
    Product Team

    Kevin and others this was released a month or two ago. The app is configurable now. Please take a look at the settings in your app.

    Cheers

    Vijay

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  • Product Team

    Maya do you mean "Zoe in Zendesk" Totango Insights app?

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  • Maya Mamluk

    Hi,
    I assume so... 

    I am talking about account summary widget that appear in Zendesk ticket >> on the APP pane.

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  • Kevin Lewis

    I second this! It is not clear in the app that custom attributes are not possible. We want to pull in custom attributes to the Zoe app in Zendesk to provide a better picture for our support team. 

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  • Kevin Lewis

    I was sent here to submit this request based off a support ticket I sent in today where I was told custom fields could not show up in the app

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  • Product Team

    Kevin looks like you are looking for custom metrics. Let me check and get back. Overall the app is customizable. It wasn't before. 

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