Alert when campaign hasn't fired

Available

Matt Harmon

• May 14, 2021 15:02

As an Admin, we make changes to attributes and sometimes it breaks things with out us knowing.  As an example, we made a change that caused a campaign to not fire for 2 months.

When creating a campaign, we'd love to have the ability to alert the creator, admin, ... when it hasn't been sent in more than x days.  I don't think this is necessary for all campaigns, and each campaign should be configured uniquely.

Matt Harmon
Aruba Networks

7

• Official comment

  

  Vijay

  • October 19, 2021 19:53

  Hello,

  We just launched this yesterday. https://support.totango.com/hc/en-us/articles/206242766-Campaigns-Overview#h_2b62541f-f526-4398-a0c7-daabcff0dedf

  We will explore email alerts in addition to this.

  Cheers

  Vijay

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  Brittany Reichwald

  • May 14, 2021 15:04

  Yes please! With over 100 enabled campaigns, this would be extremely helpful for us as well! 

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  Ashley Butler

  • May 14, 2021 15:08

  Yes! Our Comms Team would also benefit from this enhancement.

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  Denisse Marquina Miranda

  • May 14, 2021 17:06

  Yes please! This will help for a better tracking of the campaigns

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  Vijay

  • May 14, 2021 17:55

  Thanks, everyone. I understand how this can be helpful, but Matt also says it is not necessary for all campaigns. So what would the criteria be to determine campaigns that require an alert and those that don't?

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  Matt Harmon

  • May 14, 2021 18:17

  To me this is an advance setting on the campaign. an on/off and when "on" it says alert <role> when this campaign hasn't been sent in more than <x> days.

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