Define Campaign Touchpoint Type

Matt Harmon

• May 18, 2021 14:57

We use a lot of digital campaigns and want to be able to see how many digital campaigns have been sent to a customer.  When logging a TP is enabled as part of a campaign is enabled it is marked as an email.  I'd like to be able to choose the TP Type or make the digital Campaign different.

This will allow us to easily see the difference between customers digital campaigns and emails we've sent the customer.

Matt Harmon
Aruba Networks

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  Vijay

  • May 26, 2021 18:58

  Hey Matt,

  If there was a way to define the touchpoint type where would you want to see this difference? In a touchpoint segment?

  Thanks

  Vijay

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  Matt Harmon

  • May 26, 2021 19:08

  I'd like to be able to tag campaigns as a "Digital Touchpoint" which I could segment off and assign it a successflow it's related to.  This way I can say, Customer X has 4 Digital TPs this Month and they were related to These Success Flows, or report out on SuccessFlows and impact.

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