We've noticed that in some cases CSMs are creating their own tags and/or using the wrong tag at times when trying to identify an account given the tags feature is case sensitive. It would be great if a feature like tags could have permission levels between those who can create new tags/edit existing tags vs. those who can simply apply tags to an account.
For example, an idea to avoid the creation of new tags/improper tag usage would be for our Ops team to own the creation/editing of tag names, while CSMs could only apply what's available (i.e. they'd have a more limited set of permissions). This would help us ensure the tags we used to filter by in other areas, like Segments or Campaigns, are accurate.
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