Email received or bounced information availability

Answered

Amaia Campo

• February 23, 2021 13:51

We realized that admin permissions are needed to see the details of campaign statistics.

In particular, we want to show which targeted contacts didn’t get a campaign email as the email was bounced or data was invalid

However, this is not possible without admin permissions.

We would appreciate if our customer success employees can see themselves which of their customer contacts got an emails and who didn’t.

A "Campaign delivered to" filter would be a very useful product enhancement.

 

1

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  Vijay

  • February 25, 2021 23:06

  Amaia this information can be easily segmented and you can create a SuccessPlay that triggers tasks to your CSMs when the campaign bounces - https://support.totango.com/hc/en-us/articles/115005887806-Customer-Success-Campaign-Advanced-Topics

  

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