Use User attributes to Create Health Scoring

Anna Masica

• December 03, 2020 20:34

It would be wonderful to pull in user attributes in data (or segments that involved them) into health scoring. Rolled up NPS and accounts where users have not logged in are a few use cases for that.

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  Ravit Danino

  • February 05, 2021 03:37

  Hi,

  Can you please share  what you have in mind? How would you use a single user attribute to decide on the account health?

   

  Ravit

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  Anna Masica

  • February 05, 2021 16:32

  Ravit,

  Sure thing. We would love to be able to aggregate the NPS and CSAT scoring of our customers and create that for an account so that we can allow that to become a part of our health scoring.

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  Yishai Cohen

  • March 18, 2021 21:28

  Same here. I would like to aggregate individual NPS scores which are currently at the user level to an aggregated score for the company 

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  Matt Harmon

  • March 19, 2021 19:57

  Agreed.  ability to have User Attributes impact due to NPS, Last Touch, Recent Activity, CSAT, .... would be huge.

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