Use User attributes to Create Health Scoring

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Anna Masica

• December 03, 2020 20:34

It would be wonderful to pull in user attributes in data (or segments that involved them) into health scoring. Rolled up NPS and accounts where users have not logged in are a few use cases for that.

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  Ravit Danino

  • February 05, 2021 03:37

  Hi,

  Can you please share  what you have in mind? How would you use a single user attribute to decide on the account health?

   

  Ravit

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  Anna Masica

  • February 05, 2021 16:32

  Ravit,

  Sure thing. We would love to be able to aggregate the NPS and CSAT scoring of our customers and create that for an account so that we can allow that to become a part of our health scoring.

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