Use User attributes to Create Health Scoring

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4 comments

  • Ravit Danino

    Hi,

    Can you please share  what you have in mind? How would you use a single user attribute to decide on the account health?

     

    Ravit

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  • Anna Masica

    Ravit,

    Sure thing. We would love to be able to aggregate the NPS and CSAT scoring of our customers and create that for an account so that we can allow that to become a part of our health scoring.

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  • Yishai Cohen

    Same here. I would like to aggregate individual NPS scores which are currently at the user level to an aggregated score for the company 

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  • Matt Harmon

    Agreed.  ability to have User Attributes impact due to NPS, Last Touch, Recent Activity, CSAT, .... would be huge.

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