Tracking User Replies

Jack Weston

• November 25, 2020 16:34

If it is possible, it would be fantastic to be able to track whether a user has replied to a campaign email they have received. For example, if a campaign is focusing on the re-engagement of a lapsed user, it would be great to know whether they replied to the email to speak with their CSM. If this is possible, it would be a great metric to have alongside the engagement metric on the campaign overview. i.e. Delivered | Opened | Engaged | Replied.

Thank you. 

Jack

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  Brittany Reichwald

  • November 25, 2020 16:39

  Yes, that would be valuable for us to track the effectiveness of campaigns as well! 

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  Vijay

  • November 25, 2020 16:54

  Brittany and Jack thank you. I know several other customers that have requested this as well. I am looking into this.. Will keep you posted!

  Cheers

  Vijay

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  Matt Harmon

  • November 25, 2020 17:02

  Agreed, definitely useful feature for customer engagement

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  Jack Weston

  • May 13, 2021 18:52

  Hi Vinay! Wanted to follow up on this to see if you have an update. This would be very valuable for our team as we increase the number of campaigns we are running! Thank you.

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  Vijay

  • May 14, 2021 22:29

  Thanks, Jack. I don't have an update on this. It is on my list, though. 

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