We've tried to configure the Touchpoints API to allow to include line breaks from our data warehouse tasks we bring in.
Very basic example our CSM gave us today, as you can imagine though we ask our reps to be more detailed with notes, and when the notes get longer, they get significantly harder to read:
How it's displayed in our data warehouse
-Discussed X and Y
-Action item Z
-So on and so forth
How Totango displays it
TT Brandon-Discussed X and Y-Action item Z-So on and so forth.
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