Ability to Report on Engagement with SuccessBloc Content

Costen Hickman

• October 08, 2020 19:23

In order to better understand how our users are engaging with the Segments, Scorecards, and Reports we have created, the ability to see how many clicks, views, page loads, etc would be very helpful. 

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  Shelby Czarnota

  • October 23, 2020 14:29

  I call this Functional Usage, what are our users engaging on, what are the common click paths, most accessed functionality, what is sticky, what is not, across SuccessTeams and Roles   All of which I am confident Totango has from a data set perspective, but no login usage or engagement usage is available to consume via Admins in the UI. Only this level of data helps drive visibility into true adoption of the toolset and where to focus more or less.     

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