We have attributes that live on only the account level, only the domain level, and some that live on both levels. In Totango, there is no differentiation of which level it lives on. So if you are running a domain level segment, it shows all attributes (including the account level only). This super confusing for Totango users. When they use the attribute in a segment, it will show the attribute as empty, so they may think that is the case when they are actually using the wrong attribute or the data does not live on that level. Currently, I am putting which level it lives on in the description, but it would be great to have the option of the domain, account, and both within the data modeler. This would also ensure the user is running segments properly.
Please sign in to leave a comment.