Due to Sendgrid's limitation in recognizing content checks, the "Engaged" section doesn't truthfully represent how many users engaged out of viewed.
Once the email is delivered, the content check makes it look as if the email was engaged even without viewing. Very common with large enterprises.
A presentation fix for this limitation could easily be actually presenting "Engaged" users out of those who really viewed the mail. And applying this condition: Engaged time > Viewed time.
Otherwise, the entire reporting and analytics on campaigns is completely useless when targeting such clients.
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