Touchpoint Email Send Address

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7 comments

  • Alyessa D'Ewart

    Hi Ravit,

    I think sending a touchpoint as an email is different than sending a campaign. We have already white labeled our domain for campaigns, and those are working as expected. What we'd like to come from the user's email address is when we create a touchpoint within Totango, and choose to email it to participants.

    Thanks,

    Alyessa

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  • Vijay

    Hi Alyessa,

    There is an effort underway to leverage campaign white labeling for touchpoint emails as well. This should be available in 2-4 weeks.

    Cheers

    Vijay

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  • Product Team

    Hi Alyessa, 

    Totango enable you control the from using this capability

    https://support.totango.com/hc/en-us/articles/360032880491-Campaign-White-Labeling-

    Ravit  

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  • Alyessa D'Ewart

    Hi Vijay,

    Thanks for the update!

    Alyessa

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  • Cobus Theunissen

    Is there an update to this? Customers say they find these emails in their spam...

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  • Vijay

    Hello Cobus Alyessa and everyone on the thread,

    This was released a couple of months ago. If your campaign is white labelled the touchpoint emails also use the white labeling and are personalized. So the emails should not come from reply-to-touchpoint@totango.com

    Please reach out to your CS or support if you are not seeing this happen automatically.

    Cheers

    Vijay

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  • Cobus Theunissen

    OK, thanks Vijay. It is definitely not working for me, and my campaigns are white labelled.

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