Touchpoint Email Send Address

Answered

Alyessa D'Ewart

• September 04, 2020 17:31

When sending a touchpoint as an email, the from email address is reply-to-touchpoint@totango.com. When sending this communication both to internal team members and customers having the from email address be the actual email address of the sender would prevent these emails from being flagged as suspicious.

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  Alyessa D'Ewart

  • September 08, 2020 01:21

  Hi Ravit,

  I think sending a touchpoint as an email is different than sending a campaign. We have already white labeled our domain for campaigns, and those are working as expected. What we'd like to come from the user's email address is when we create a touchpoint within Totango, and choose to email it to participants.

  Thanks,

  Alyessa

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  Vijay

  • September 08, 2020 04:33

  Hi Alyessa,

  There is an effort underway to leverage campaign white labeling for touchpoint emails as well. This should be available in 2-4 weeks.

  Cheers

  Vijay

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  Product Team

  • September 04, 2020 19:00

  Hi Alyessa, 

  Totango enable you control the from using this capability

  https://support.totango.com/hc/en-us/articles/360032880491-Campaign-White-Labeling-

  Ravit  

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  Alyessa D'Ewart

  • September 08, 2020 20:38

  Hi Vijay,

  Thanks for the update!

  Alyessa

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  Cobus Theunissen

  • December 04, 2020 18:55

  Is there an update to this? Customers say they find these emails in their spam...

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  Vijay

  • December 04, 2020 19:12

  Hello Cobus Alyessa and everyone on the thread,

  This was released a couple of months ago. If your campaign is white labelled the touchpoint emails also use the white labeling and are personalized. So the emails should not come from reply-to-touchpoint@totango.com

  Please reach out to your CS or support if you are not seeing this happen automatically.

  Cheers

  Vijay

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  Cobus Theunissen

  • December 04, 2020 19:14

  OK, thanks Vijay. It is definitely not working for me, and my campaigns are white labelled.

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