It'd be great to have a service level user type. An example of this would be a Team Admin, some one who needs to help manage the tool but isn't a CSM and creating content. For example, I have a data analyst on my team who will need to log in to Totango to help with Integrations and exporting of data. I have a content writer whose job is to update content in Totango for our campaigns. Both of these people need a full license to do their job, however, neither one is actually using the tool.
I still feel there should be a cost for this license, but a reduced fee as they are not using the tool, just supporting the use of it.
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