Add additional CSAT questions

Mike

• September 01, 2020 19:13

Allow the ability to add additional CSAT survey questions.  Currently only one question and one follow-up question is allowed.  

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  Matt Harmon

  • September 01, 2020 20:00

  Agreed, multiple fields would be great

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  Vijay

  • September 08, 2020 19:07

  Matt and Mike,

  Thanks for posting... Is it more valuable to have a separate Survey type with custom questions or is the ability to include additional questions in an existing CSAT survey more beneficial?

  Would these questions be to further understand their experience for which the CSAT was sent? If so, the reasons that we ask the user is not sufficient?

  

  Thanks

  Vijay

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  Ryan Lehman

  • May 11, 2021 22:41

  +1 to the above. Generally speaking, having more flexibility with the CSAT survey would be great. For example, it would be ideal if a user can rate their overall experience 1-5 but we could ask subsequent questions asking them to rate additional areas as well (ex: how comfortable are you with the product? how was your CSM? etc.). This would allow for a more robust understanding of customer sentiment.

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