Parity with Salesforce Fields for Multi Select Deprecated Options

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  • Official comment
    Amit Bluman

    Hi Danielle, 
    We had a good conversation about it with you and James and others from your team.
    Totango works at a record level for all inbound integrations as the concept is to avoid syncing wrong data in, we prefer not syncing the data (with the proper failure alerts and notifications) than to digest wrong data to Totango.

    The right thing to do is to solve the issue causing the failure and in that way, we are resolving the problem and not its symptom. We are working on a feature that will enable syncing deactivated values from Salesforce which is a good example of it.

    Thanks,
    Amit

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