Timed Email Campaigns

Comments

21 comments

  • Official comment
    Product Team

    All: 

    Watch this space! Within the next few weeks you should start seeing the ability to set your business hours for campaign emails.... by individual campaign, team or even service.  

    Thanks for your patience. 

    John Rhoads

    Totango Product Team

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  • Marta Johnson

    This is critical! Being able to control the day/time we send out messages is key to ensuring the highest level of engagement and the biggest impact for the customers we're trying to reach. Would love to see the ability to set day/time parameters (ex: only send M-F at 9am EST).

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  • Amanda Hartman

    Yes, please! I've been asking for this feature for 2 years now! 

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  • Brittany Reichwald

    That is great news, this would be an awesome feature! 

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  • Kathleen Hunt

    Wonderful to hear these changes are coming! Can you provide any insight into the improvements around email timing we can expect?

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  • Vijay

    Kathleen we are looking into business hours and bank holiday related configuration that will be taken into account when the emails are sent.. We are still at the very early stages so I don't have more details :)

    We are all eager to take this awesome capability (Campaigns) to the next level!

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  • Matt Harmon

    We've identified a golden hour for opening of our emails, so being able to configure the send time of an email would allow us to hit the customer at an optimal time.

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  • Vijay

    Matt are all your customers co located in the same timezone? If they are in different timezones I am guessing you will need a way to target them at a "golden" time in their timezones? If so do you bring in user timezones?

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  • Matt Harmon

    Correct, we have customers WW.  the Golden hour can also be done by the country which the customer is in.  If the ability to delay send is dependent on a timezone setting, we'll find a way to bring this into the account page.

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  • Amanda Hartman

    The same for us, Vijay. Is there additional capability coming soon?

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  • Product Team

    Yes Amanda. We are making significant enhancements to campaigns and our goal is to deliver these in Q3-Q4 timeframe.

    Cheers

    Vijay

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  • Amanda Hartman

    Q3 and Q4 of 2021? The more we use campaigns, the more this becomes a problem for us. I'm being asked to move customer email communications to Marketo to avoid this issue. 

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  • Vijay

    Amanda this is next hopefully Q2! Can we meet so I can show you the designs and get your thoughts?

    Thanks

    Vijay

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  • Amanda Hartman

    That is great news! Happy to meet!

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  • Mike Arnone

    @vijay, is there any updates in regards to allowing us to pick when (date and time) a campaign can be sent at?? This thread is exactly what I was looking for, but it looks like the last message was 7 months ago and still no feature. :( 

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  • Will Trapp

    +1. Any update? We are about having to look at alternatives to Totango now. Campaigns are useless without this feature. 

    A simple solution could be to add weekday and hour filters to the criteria selected. For example, send if "UTC Hour >= 5" and then something like "Day of Week is one of Mon, Tues, Wed, Thurs, Fri." 

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  • Mike Arnone

    ^^^ Exactly this @totango. It Is crazy to think this feature doesn't exist. Fixing this is a huge W for the community! Especially with your big push into campaigns, this should be high up on priority. 

    Please and thank you :)

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  • Vijay

    Mike and Will thank you for your comments. This is definitely something we are considering addressing soon. I will set up some time to discuss your specific scenarios.

    Thanks

    Vijay

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  • Nathan James

    Need this Feature ASAP!

    Thank you

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  • Shona Fenner

    We moved our customer emails from HubSpot to Totango and really miss this functionality. I wish I could vote twice for this!

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  • Product Team

    All:

    You'll see some new enhancements around campaign email delivery over the next few months. Campaign users will be able to control email delivery times (by individual campaign, team or overall service) with just a few clicks.

    Regards,

    --John

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