Ability to support images and Tables in touchpoints

Available

Comments

6 comments

  • Official comment
    Vijay

    Hello

    We just added the tables control in the touchpoint editor so you can add tabular data.

    https://support.totango.com/hc/en-us/articles/4408647918100-Release-Notes-Ver-20-202-October-18-2021

    Luke your issue of copying and pasting content should also be resolved. Can you try it and if it doesn't work can you send it in via support?

    Thanks

    Vijay

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  • Ashwini Sukhdeve

    Hi Lauren,

    Thanks for the feedback. Maintaining the table formatting seems like a easy change for us. I will keep you updated here as soon as we have it.

    We are also looking at having images in the touchpoint but have some technical limitations right now. 

    Ashwini

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  • Luke Johnson

    I found my way to this post because my team is having a hard time with formatting inside touchpoints. 

    If they copy/paste from Evernote or somewhere else, the bullet formatting gets stripped out. Or, if they try to enter in notes directly in the touchpoint, they claim that the system often hangs and they can't enter data as fast as it's coming in during their call.

    Anyone have any special tips for entering in nicely formatted and organized touchpoints outside of bcc'ing touchpoints@totango.com?

    -Luke

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  • Vijay

    Luke, we do support images in touchpoints. We are looking to upgrade the rich text editor in the near future that should address these challenges. I will check on the copy-paste issue related to Evernote.

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  • Luke Johnson

    Hi Vijay,

    Similar issues or problems if you happen to copy/paste from gmail. Notice how the bullet formatting goes away with just a simple ctrl+v. 

    I realize this particular item is easily handled via touchpoints@totango.com but wanted to pass along the kind of formatting my team is losing when the need for copy/paste comes up.

    -Luke

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  • Luke Johnson

    Copying and pasting is working beautifully now. Thank you!

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