Ability to use campaigns as e-mail templates
We have created a campaign (not live) which we would like to send to all customers when they want to cancel their subscription. Currently, we have to create a tag or something else that we have to update in order to trigger the campaign to be sent, and we don't have control over when it's being sent.
It would be awesome if we were able to use the great features from campaign-creation, and use it as a template to send an e-mail to a specific contact when needed.
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Sara - I believe we have a similar use case for this. We built a campaign that we need triggered by our field teams at specific times they choose. To allow them to trigger it, we use a Lifecycle attribute.
So, the attribute is something like "Send Campaign" and has a Yes/No drop-down. It is defaulted to a value of No. Then, the CSM (or whomever) can edit it to Yes from the account profile page, or even from within a segment column if they're delivering to multiple accounts at once.
Our campaign segment criteria then picks up that value of Yes ("Send Campaign is One of YES") and delivers it within a few minutes of being selected by the CSM or other user.
If you need to dynamically select the recipient of that campaign, you could probably use a similar field that gets populated by the CSM... Something like "Recipient" or "Key Contact" and put the external contact there and in your Campaign settings.
I'm not 100% certain I understand your use case, though, so apologies if this totally misses the mark.
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