Customer Metrics using User Information

Morrison, Denney

We have a number of user numeric attributes that we are pushing from our product to Totango and want to create some custom metrics; however, it seems Totango is unable to use user information.

Looks like we will need to create a way to export the information from Totango in excel, sum in excel and then import in as an account attribute so we can create a customer metric.

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7 comments

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  • Morrison, Denney

    In ChurnZero, there is the ability to gather user level information and use that information to create insights into account activity which drives engagement.  This allows the ability to understand if user activity is localized or spread out across an organization. 

    How much effort would it be to include user level attributes as criteria in custom metrics without have to export the information from Totango, calculate offline in excel and reimport as an account level attribute?

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  • Vijay

    Denny there is some work happening on it. Stay tuned and thanks for logging these! 

    Regards

    Vijay

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  • Morrison, Denney

    @Vijay, do you have an update on this? 

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  • Vijay

    Denny we hope to get to this in Q3 but I don't have an exact date.

    Thanks

    Vijay

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  • Thomas Favre-Bulle

    @Denney we have to do that as well. Our data pipeline that imports data on the user level is also used to sum up and aggregate information at the account level and import it as a separate account attribute.

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  • Morrison, Denney

    @vijay any update on this?

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  • Vijay

    Hey Denny no updates yet.. I know we need to get to this soon.

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