We work with Partners during implementation; so if we work with a standard partner and one of their implementation managers is working on two clients for us, we can't add that implementation manager as a contact to Totango because when we log touchpoints it will give us a bounce back. This person SHOULD be a contact on both of those accounts, and I'd like to have a way for the CSM to be able to email the touchpoints alias, and instead of receiving a bounceback to instead have a workflow where they have a choice on which account they are logging the touchpoint to.
Using the touchpoints email workflow is very useful for our CSMs to be able to work in the tool that they use daily while being able to log in Totango that they've been in contact with the customer. We use touchpoints in our Health Calculation, and when they get an error message, the touchpoint is not logged and therefore it's an inaccuracy in the Totango data showing that we have not been in contact with the customer when in fact we have.
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