Email trigger on user segment

Answered

Thomas Favre-Bulle

• April 27, 2020 12:26
• Edited

It seems that it's not possible to set an email trigger on a user segment. Is there a specific reason for this not being available? We have a need for it, especially since SuccessPlays are not yet available on user segments, there is currently no way of being alerted that a user is in a certain state.

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  Ruthy Lichtenstein

  • April 27, 2020 12:56

  Hi Thomas,

  We solved this by creating a successPlay for "enter to segment" 

  then created an email campaign for "users in segment X" - ongoing campaign.

  this means every time a user is added to the segment via successPlay, they will get an email!

   

  Maybe this could work for you?

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  Ravit Danino

  • May 04, 2020 20:57

  Hi Thomas and Ruthy, 

   

  Trigger SuccessPlay for user segment will be coming this quarter which will enable you achieving the above.

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  Ruthy Lichtenstein

  • May 04, 2020 21:01

  Exciting!!

  Thank you Ravit!

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  Product Team

  • June 01, 2020 17:43

  Thomas and Ruthy this is now available with this weekend's release - https://support.totango.com/hc/en-us/articles/360043882312-Release-Notes-Ver-10-166-June-1-2020

   

  Cheers

  Vijay

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